Customer 360
Single view of your customers
Provide Sales & Marketing a single view of their customers and recommended actions to reduce churn and grow customer loyalty
Win big in a rapidly changing digital world
know your customers
grow customer loyalty and advocacy
personalize engagements and campaigns
retain your customers
Know your Customers
Consolidate your data to create a single view of the customer.
Identify customer preferences and buying behaviours to understand the attributes of your high-value customers and those who drain your profits
Build customer journeys and create a targeted, timely and convenient buyer journey with as little friction as possible
Use predictive modelling to determine the right customers to pursue and how to pursue them
Grow Customer Loyalty and Advocacy
> Strengthen customer relationships
> Improve lead and sales conversions
> Identify customers with high propensity to buy new service offerings
> Grow customer lifetime value
> Increase your NPS scores
> Accelerate the acquisition of new customers
> Grow the conversion of trial customers by improving lead funnel management
Personalise Engagements and Campaigns
Define customer profiles, preferences and loyalties to connect with your customers the way they wish to be engaged
Personalize cross-sells and up-sells
Identify target customers for Marketing campaigns
Map customer behaviour to customer journeys and buying cycles to identify personalized offers
Retain your customers
Our predictive churn and propensity modelling will identify and flag customers who are at risk of churning
Share your customer's preferences
Prioritize retention efforts and identify high value customers
Track your retention success and continuously refine your modelling
DISCOVER INSIGHTS
We help you use Einstein AI to find opportunities hidden in your business data
PREDICT OUTCOMES
We help you embed AI-powered assistance right where it’s needed and predict customer actions based on their behaviors.
